Privacy Policy

1. General Provisions

This Privacy Policy explains how the Kraftohata online store (hereinafter referred to as the "Website") collects, uses, and protects your personal data.

By using the Website, you agree to the terms of this Policy. If you disagree, please do not use the Website.

2. What Data We Collect

We collect the following categories of personal data:

Data you provide directly:

• First and last name
• Email address
• Phone number
• Delivery address (city, address, post office)

Data received through third-party authentication:

• When signing in via Google or Discord, we receive your name and email address as provided by these services

Data collected automatically:

• IP address
• Browser and device type
• Cookie data (see Section 6)

3. How We Use Your Data

We use collected data exclusively for:

• Processing and delivering orders
• Contacting you regarding orders and support
• Creating and managing your account
• Improving Website performance and service quality
• Compliance with legal requirements

We do not sell and do not share your personal data with third parties for marketing purposes.

4. Who We May Share Data With

We may share your data only with:

• Delivery services - to ship your order (name, address, phone)
• Payment processors - to process payments (data is handled directly by the payment processor)
• Government authorities - in cases required by Ukrainian law

5. Data Protection

We take measures to protect your personal data:

• We use a secure connection (HTTPS)
• Passwords are stored in encrypted form
• Access to personal data is limited to authorized personnel only
• Payment card data is not stored on our servers

6. Cookies

The Website uses cookies for:

• Essential cookies - Website functionality, authentication, shopping cart
• Analytics cookies - traffic analysis and Website improvement

On your first visit to the Website, you will see a cookie notice. You can configure or block cookies in your browser settings, but this may affect Website functionality.

7. Your Rights

In accordance with the Law of Ukraine "On Personal Data Protection", you have the right to:

• Know what data we store about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Withdraw consent for data processing
• Delete your account

To exercise these rights, contact us via the support page.

8. Data Retention

• Account data is stored until the account is deleted
• Order data is retained in accordance with accounting and tax legislation requirements
• You can delete your account at any time by contacting us

9. Children's Data

The Website is not intended for persons under 16 years of age. We do not knowingly collect data from minors. If you believe we have inadvertently collected data from a minor, please contact us for its removal.

10. Changes to This Policy

• We may update this Privacy Policy
• Changes take effect from the moment of publication on the Website
• We recommend reviewing this page periodically

11. Contact Information

If you have questions about this Privacy Policy or the processing of your data, please contact us:

• Live chat: available on the Website
• Support page: /support/